VCA Appalachian Animal Hospital

Pet died following sedation for X-rays - owner alleges vet should have known pet was too critical

“After being gone for TWO HOURS, she came back barely awake... We brought her home and she was gone within the hour.”

Alleged medication overdose - prescribed double maximum dose of gabapentin

“Dr. Jana Cargile is sketchy and prescribed my 43 lb dog double the max of gabapentin in 12 hours vs 24 hours which has been known to paralyze and potentially kill dogs and cats.”

Surgery complications - eye removal resulted in months of bleeding, hearing loss

“They botched. His eye socket bled for months, he lost his hearing from the surgery and sneezed blood for months!”

Pet returned wet in cold/rainy weather after boarding

“When we arrived to pick our pet up... He was soaking wet! We confirmed the pick up time. They requested we wait until 11 so they could dry him properly! It is snowing and raining this morning!”

Excessive pricing/costs(28 mentions)

“The service here is good, if you can afford it.”

Long wait times despite appointments(12 mentions)

“We were left for literal hours in the waiting room with an appointment the first time.”

Perceived money-focused care over animal welfare(15 mentions)

“They don't actually care about animals and are just out to make a dollar.”

Poor receptionist/customer service(8 mentions)

“Reception very hateful on the phone when I was trying to get prescription refilled”

Appointment availability/understaffing(6 mentions)

“Badly understaffed. First available appointment with sick animal 2 weeks out”