VCA Woodford Boarding and Grooming

Dogs returned filthy with feces matting and significant weight loss from not eating

“both little dogs were filthy and matted with feces. One had visible lost weight from not eating”

Grooming resulted in severe razor burn/injury and dogs contracted kennel cough

“One of the girls came home with a shave so bad that there was nothing but skin... Both girls caught kennel cough while there”

Customer ghosted after requesting refund for poor grooming service

“I was ultimately ghosted after being told the main facility manager, Danny England, would contact me”

Flea infestation after boarding with poor management follow-up

“After boarding our dogs we discovered they had fleas! Management said they would notify the surrounding dog owners and follow up... I was told there was nothing they could do”

Grooming quality issues(2 mentions)

“she was not clean like a bathed dog should be! Covered in loose dog hair and dandruff”

Cleanliness concerns(2 mentions)

“both little dogs were filthy and matted with feces”

Communication/follow-up failures(2 mentions)

“I was ultimately ghosted after being told the main facility manager, Danny England, would contact me”