Vet & Cie Brossard | Vétérinaire indépendant & québécois, Toilettage, Garderie pour chien, Urgence chien et chat | Montérégie
3200 Boul. de Rome Suite 8, Brossard, QC J4Y 1V9
Overview
Vet & Cie Brossard is an AAHA-accredited veterinary hospital located on the Rive-Sud of Montreal near DIX30 that offers dog daycare services (garderie) in addition to medical care, grooming, and an online pet supply store. The daycare operates from 7am to 6pm with pricing of $20 for half-day (up to 5 hours) and $35 for full day (up to 11 hours), featuring supervised group play, enrichment activities, and a progressive integration approach for new dogs. Note: This is primarily a veterinary hospital with daycare as an附加 service, not an overnight boarding facility.
Amenities & Policies
Required vaccinations: DHPP, Bordetella, Rabies
Policies & Details
Hours & Billing
Care & Play
Safety & Emergency
Extras
What Reviews Say
375 reviews analyzedVet & Cie Brossard is an overwhelmingly well-received veterinary clinic in the Montérégie region, known for its exceptional staff compassion, Fear Free approach that calms anxious pets, and clean modern facility. The clinic excels at handling stressed animals and offers comprehensive services including daycare and grooming. However, a significant minority of reviews (approximately 10-15%) raise concerns about pricing being considerably higher than competitors, occasional communication breakdowns, and strict deposit policies. The clinic demonstrates excellent owner engagement with near-100% response rate to reviews, typically addressing concerns professionally. Despite the pricing criticisms, many clients consider the premium care worth the cost, particularly for complex medical situations.
People love
Staff shoutouts
Worth noting
Exorbitant pricing compared to other clinics - multiple reviews cite 2-3x higher costs for procedures, tests, and medications
“They OVERCHARGE on consult first of all... Close to 500$ later, no actual results... They are only interested in lining their pockets with money. Money,money,money!!!”
Communication and follow-up failures - clients report being forgotten, not receiving callbacks, poor internal communication
“The first receptionist that I spoke to said they had not yet sent out my dog's file to the oncologist vets in the area, basically sounding like they forgot about it... The receptionist had LIED to me.”
Poor customer service at reception - dismissive behavior, lack of acknowledgment, perceived rudeness
“the receptionist who was on the phone did not even bother to NOD to acknowledge my presence... She saw us come in, saw us waiting and decided not to acknowledge us.”
Deposit/refund policy issues - clients frustrated by strict cancellation policies and difficulty getting deposits back
“After arranging an appointment for 11:00 a.m., I admittedly made a mistake by falling asleep... Your team categorically refused this simple solution and immediately confiscated my $50 deposit.”
High prices/expensive(35 mentions)
“They spaced out our dogs vaccines over several visits and each time charged us the 95$ vet fee... I was quoted just over 1000$. I called for a second opinion and 3 other local vets quoted me under 500$.”
Communication issues(12 mentions)
“the doctor did not have the courtesy to come back to me after she left... Instead, she sends the technician to talk about the test results and the medications.”
Pushy sales tactics/upselling(8 mentions)
“the only downside is that there's a bit of pressure to spend more, and even when I say no, you can feel the vet's insistence.”
Long wait times(5 mentions)
“my 30-minute consultation visit scheduled for noon ended up taking about 2.5 hours in total... I ended up being late for another commitment.”
At a Glance
Pricing
Daycare
$20–$35/day
Contact
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