Villagewaykennels

Dog injured while boarding, owner denied reimbursement for vet bills

“My dog was hurt while being boarded which cost me 180 dollars for vet fee, my boarding fee was 280. Now I've been boarding my dog for the past 15 years never any problem now I'm asking that they the vet bill of 180. And I'm getting a run around with Dr. Beeson who's the owner.”

Dog returned in unsanitary condition

“Our dog stayed here for three days, and not only was he extremely skittish when we got him, but he was also covered in his own crap.”

Dog returned with medical issues requiring vet care

“When we picked her up, we were not told of any problems that she had while there. When we got her home, we noticed that she could not sit and she had licked her bottom until it was bright red and she had licked all the hair off. We had to take her to the vet and she had impacted anal glands.”

Open cage accommodations not suitable

“the accommodations for the dogs to stay in was open cages and not what we was looking for.”

Poor communication about issues/medical treatments(2 mentions)

“I wonder why they have to have our cell phone number if they don't call.”

Billing disputes and unresponsiveness

“I'm getting a run around with Dr. Beeson who's the owner. He said the check is in the mail, that was in August.”