Vip Complete Pet Care
107 Brian Ave, Del Rio, TX 78840
Overview
Unable to provide summary - website is non-functional showing only a Wix placeholder page with no actual facility content. Google indicates this is a pet boarding service with 4.1 rating and 84 reviews, but no website details are available.
Amenities & Policies
What Reviews Say
80 reviews analyzedThe facility is highly praised for its physical layout, specifically the indoor/outdoor runs and lack of breed restrictions, making it a popular choice for large dogs and rescues. However, there is a stark divide in customer experience; while many report happy pets and excellent grooming by specific staff like Mario, a significant minority of reviewers report hostile interactions with management and errors in feeding or grooming. The owner's response style is exceptionally detailed but often confrontational, frequently disputing negative claims in a public forum.
People love
Staff shoutouts
Worth noting
Feeding errors and spoiled food
“The refrigerator they use to store the food wasn't cold enough... some of it spoiled... one of my pups had diarrhea for a couple of days.”
Allegations of physical injury/marks
“My dog came back with a spot on his nose where the skin had been peeled off.”
Inadequate hydration
“We come to pick them up and notice they... have NO WATER in their one bowel.”
Defensive or rude management(6 mentions)
“She mentioned that the dogs were feed and that it was an honest mistake... she kept stepping over my words... and she hung up on me.”
Grooming quality/shaving without consent(4 mentions)
“THEY HAD SHAVED HIM DOWN COMPLETELY. Which I think was done after I complained to just be vindictive.”
Pricing and billing disputes(3 mentions)
“Rather then honor what I was told - they opted for the extra $55....I will NEVER use them again.”
At a Glance
Pricing
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