Regina facilities
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VIP Pet Care

639 Adams St, Regina, SK S4N 6R7

4.2
251 Google reviews
Outdoor yardSmall dog areaAccepts puppiesReactive breeds OKMedication adminGroomingClimate controlled

Overview

VIP Pet Care is a long-standing (20+ years) dog boarding and daycare facility in Regina, Saskatchewan with two locations. They offer dog boarding, cat boarding, dog daycare, and grooming services, emphasizing safe socialization in tailored playgroups. The facility features in-floor heating, separate areas for large and small dogs, and accepts all dogs including seniors and those with special needs.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Canine Distemper Virus, Adenovirus Type 2, Parainfluenza, Canine Parvovirus, Bordatella bronchiseptica, Leptospirosis, Lyme Disease

Policies & Details

Hours & Billing

Drop-off hours:3-8pm Mon-Fri, 2-4pm Sat-Sun
Pick-up hours:6-11am Mon-Fri, 8-11am Sat-Sun
Checkout time:11am
Late pick-up fee:$20
Billing method:Per night

Cancellation & Deposits

Cancellation notice:7 days notice
Cancellation penalty:$50 fee for Christmas bookings cancelled without 7 days notice
Deposit required — Credit card required for Christmas bookings only
Holiday surcharge — One night's equivalent one night stay

Care & Play

Group play
Solo play
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Temperament test fee:$10 for requested single playtime if dog is dog-aggressive or needs alone time

Extras

Multi-dog discount — Discounts for multiple pets
Senior dog accommodations

What Reviews Say

251 reviews analyzed

VIP Pet Care receives polarized feedback; while many long-term clients praise the staff's personal connection with dogs and the facility's ability to exhaust high-energy pets, there are severe recurring safety concerns. Multiple reports of unexplained injuries, bite marks, and medical issues (infections/sunburn) suggest lapses in supervision or protocol. The owner is highly active in responses but often adopts a defensive tone, frequently questioning the validity of negative reviewers or justifying controversial surcharges.

Cleanliness
4.5
Staff
4.2
Dog happiness
4.0
Facility
3.8
Value
3.2
Communication
2.8
Drop-off / pickup
2.5
Safety
2.1

People love

High energy/Tired dogs(15)Self-serve dog wash(4)Staff recognition of pets(8)

Staff shoutouts

BritneyMike(2 mentions)

Worth noting

Injuries and unexplained bite marks

“When I picked her up, she had a bite mark on her face and cuts on both back paws. We had clearly communicated that she should not be around other dogs.”

Allegations of physical mishandling/abuse

“Just recently saw a post about one of the workers holding a dog dangling in the air by its leash around its neck.”

Grooming injuries (Quicked nails)

“They are STILL bleeding 5 hours later... butchered our poor dogs paws by damaging multiple nails causing hemorrhages on 3 of 4 paws!!”

Inflexible/Inconvenient Hours(4 mentions)

“Pick up time is annoying, They close for a couple hours in the afternoon and I find myself sitting in my car waiting until 3.”

Hidden/Extra Fees(4 mentions)

“To charge extra for opening a can of dog food with pull off lid is a rip off.”

Lack of communication regarding health/incidents(6 mentions)

“When I came home we found a bite mark under her eye and above her eye and got told nothing by staff.”

Owner replies to 85% of reviewsdefensive tone22 repeat customers

At a Glance

Google rating
4.2/ 5
Review score
3.4/ 5
Amenities7 of 14
Reviews251
Repeat customersNumber of reviews that mention returning or being a regular customer.22

Pricing

Boarding

$50–$110/night

Daycare

$35–$81/day

Contact

Visit Website+1 306-721-0010Get directions to 639 Adams St, Regina, SK S4N 6R7

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