VIPuppy Spa
38 Morris Tpke, Summit, NJ 07901
Overview
VIPuppy Spa is a dog boarding and daycare facility located in Summit, New Jersey, offering off-leash group socialization, luxury overnight boarding, and full-service grooming. The facility emphasizes a camp-like environment with spa amenities, and requires a 4-step booking process including a facility tour and dog orientation before services begin. They serve the Summit area and neighboring New Jersey communities, with a focus on professional pet owners.
Amenities & Policies
Policies & Details
Care & Play
What Reviews Say
319 reviews analyzedVIPuppy Spa is an overwhelmingly beloved dog care facility with 94% 5-star reviews. The exceptional staff receives consistent praise for treating dogs like family, with particular commendation for their care of senior and special-needs dogs. While there are minor complaints about phone responsiveness and some safety concerns raised in 1-star reviews (including an escaped dog incident and breed discrimination allegation), the vast majority of customers are highly satisfied with the comprehensive services including daycare, boarding, and grooming. The owners actively respond to all reviews, demonstrating commitment to customer service.
People love
Staff shoutouts
Worth noting
Dog escaped from facility and ran across busy highway
“Our tiny dachshund ran away terrified from this facility next to the highway and ran across the four-lane street.”
Concern about high dog-to-staff ratio (25:1 claimed)
“I was not happy to find out the there are 25 dogs to 1 person.. how is one person expected to handle 24 dogs?”
Breed discrimination allegation (pit bull denied service)
“When I told them my dog was part pit bull, they denied services without even meeting him.”
Unsanitary conditions complaint
“This is not a nice place for your pets”
Phone responsiveness/communication gaps(3 mentions)
“They take good care of the dogs, but never answer the phones. This once led to my dog getting locked in when I was running 5 minutes late.”
No 24-hour staff presence overnight
“The only real negative is that nobody stays in the building 24-7. If there were ever a fire, a flood or an intruder at night I don't know if they would get there in time to rescue the dogs.”
Appointment scheduling issues
“VIPuppy does not have the very good communication regarding appointment times.”
Top Rated
4.8 stars from 319+ reviews
This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 319 reviews.
At a Glance
Pricing
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