Stratford facilities
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Wag Central

80 Hathaway Dr, Stratford, CT 06615

4.7
168 Google reviews
Cage-freePhoto updatesStaff overnightOutdoor yardPool / water playSmall dog areaAccepts puppiesMedication adminGroomingTrainingClimate controlledOvernight potty breaksOnline booking

Overview

Wag Central is a comprehensive dog care facility in Stratford, CT offering boarding, daycare, grooming, training, and swimming services. The facility features climate-controlled rooms, dog-safe turf outdoor areas, a pool, 24/7 staffing, and various boarding options from standard kennels ($75/night) to luxury suites ($110/night). They require vaccinations, a personality profile/temperament test, and spay/neuter by 7 months.

Amenities & Policies

Cage-free
WebcamPhoto updates
Staff overnight
Outdoor yardturf
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, DHPP, Bordetella, Leptospirosis, Negative fecal test for ova, parasites & Giardia, Canine Influenza (optional)

Policies & Details

Hours & Billing

Drop-off hours:2pm-6pm (weekdays), 2pm-3pm (weekends)
Pick-up hours:8:30am-10:30am (weekdays), 10am-11am (weekends)
Late pick-up fee:$49 full-day daycare fee on weekdays, $54 on weekends
Billing method:Per night

Cancellation & Deposits

Cancellation notice:2 days notice
Cancellation penalty:$30 fee per dog for regular season; one-night charge for peak/holiday season
Holiday surcharge โ€” $5 per dog per night

Care & Play

Group play
Solo play
Daily updates โ€” Free
Comfort items allowed
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Required at 7 months

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner
Fire safety system

Extras

Multi-dog discount โ€” Additional charge per extra dog
Senior dog accommodations
Owner operated

What Reviews Say

162 reviews analyzed

Wag Central enjoys overwhelmingly positive reviews with 86% five-star ratings. Customers consistently praise the friendly staff, excellent communication with photo updates, clean facility, and engaging activities including pool access. The owner Angela is noted for being hands-on and responsive. Minor complaints center on pricing being higher than average, with isolated incidents regarding health issues after boarding, medication errors, and one serious allegation about senior dog care. The business responds to every review professionally, typically within 1 day.

Dog happiness
4.9
Staff
4.9
Cleanliness
4.8
Facility
4.8
Communication
4.8
Drop-off / pickup
4.7
Safety
4.6
Value
4.2

People love

Staff friendliness and genuine care(85)Photo updates and communication(45)Clean facility(38)Dog loves attending (happy/tired dogs)(55)Pool and activities/enrichment(30)Owner involvement(15)Special needs/accommodating medical conditions(8)

Staff shoutouts

Angela(18 mentions)Darcy(4 mentions)Kate(3 mentions)Skylar(3 mentions)Annie(2 mentions)EllieAmandaBrittneyMaryRileyChrista

Worth noting

Dogs getting sick after boarding (kennel cough/illness)

โ€œBoth my dogs came home sick and were quarantined for 10 daysโ€

Senior dog left alone in room, possible neglect

โ€œI found him barking away, locked in a room by himself more than once. This is abusive for a terrified elderly dog.โ€

Medication administration errors

โ€œThey screwed it up [medication for dog with enlarged heart and collapsing trachea]โ€

Dog returned dirty/urine-stained after boarding

โ€œBoth dogs were urine-stained and smelledโ€

Accusations of trainer using improper training methods

โ€œHe is a dog abuser... alpha rolling and pinning young puppiesโ€

Pricing concerns(4 mentions)

โ€œPrice is way out there $$$ (5lbs Yorkshire, full grooming)โ€

Policy strictness (vaccine requirements)(2 mentions)

โ€œThey r strict about having shots up to date which is a great policyโ€

Dog dismissed due to behavior policy

โ€œThey can 'no longer accept our dog' due to some 'policy changes' because she's 'not good with other dogs'โ€

Owner replies to 100% of reviewsAvg response: 1dprofessional tone52 repeat customers

Top Rated

4.7 stars from 168+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 168 reviews.

At a Glance

Google rating
4.7/ 5
Review score
4.7/ 5
Amenities13 of 14
Reviews168
Repeat customersNumber of reviews that mention returning or being a regular customer.52

Pricing

Boarding

$75โ€“$110/night

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