Wagging Tails Animal Daycare & Pet Spaw | Cat & Dog Boarding CT - Cat & Dog Grooming CT

Unauthorized credit card charges and refusal to refund

“They stole $200 from me... took my card that was on file with them over 2 years ago and processed a deposit for a reservation that did not even exist.”

Severe medical neglect/illness following stay

“My 16 year old dog... is on his death bed. In addition to losing our dog bowls... my dog came back stained brown and yellow, smelly, with a horrible cough, malnourished, dehydrated.”

No-show for in-home pet sitting services

“They never came to our house... We drove back to our starving pets (2 cats and 1 dog) and dog urine and poop all over the floor.”

Physical injuries during grooming/boarding

“Cutting a dogs ear and calling it a 'nick' poor dog had to get stitches.”

Billing discrepancies and price hikes(8 mentions)

“I was given one price when I left and an increase in price when I returned.”

Poor communication/Missing report cards(12 mentions)

“We repeatedly asked for photos or report cards—which were promised daily. We never got a report card—not once.”

Grooming unreliability/Cancellations(7 mentions)

“They never called to tell us our grooming appointment was canceled. Found out when we we're about to drop off the dogs.”