Waggytails
12217 149 St, Edmonton, AB T5L 2W4
Overview
Waggytails is a premium dog daycare and boarding facility in Edmonton offering cage-free, climate-controlled accommodations. They provide group play areas for dogs of all sizes, 24/7 monitored overnight boarding, and additional services like grooming and training. Key features include temperament testing for daycare admission, puppy programs starting at 12 weeks old, and specialized reactive dog training.
Amenities & Policies
Required vaccinations: Rabies, DAPP, Bordetella
What Reviews Say
175 reviews analyzedWaggytails is highly regarded for its passionate staff (often called 'Aunties') and its ability to thoroughly exhaust high-energy dogs through play. While the daycare and boarding services receive glowing praise for their family-like atmosphere and social media updates, the grooming department has faced several complaints regarding staff temperament and service consistency. The owners are highly active in responding to feedback, providing detailed context and video-review evidence to address negative claims.
People love
Staff shoutouts
Worth noting
Allegations of verbal abuse/inhumane treatment by grooming staff
“all i heard coming from the back grooming room was the lady who was doing the grooming YELLING and SWEARING at some dog... 'DON'T YOU EVER F***ING DO THAT AGAIN!'”
Injuries and scratches reported after boarding/daycare
“I found couple of deep scratches which made me concerned about his health!”
Grooming quality/staff attitude(4 mentions)
“the groomer (a new lady) complained about our dog being nervous and vicious... and refused service.”
Communication/Phone responsiveness(3 mentions)
“Pretty hard to get customers if you're not answering the phones... I called multiple times throughout the day and nothing.”
Neutering policy pressure(2 mentions)
“the staff repeatedly pressured me to neuter him as early as 6 months... they basically gave me an ultimatum.”
Top Rated
4.6 stars from 175+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 175 reviews.
At a Glance
Min puppy age
3 months
Pricing
Boarding
$55.1–$61/night
Daycare
$32–$45/day
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