Wagmore

Dogs contracting infections (conjunctivitis, kennel cough) during boarding

“We picked them up, and both had visible green eye discharge... One week later, one of our dogs was diagnosed with kennel cough.”

Potential parasite infestation due to inadequate fecal screening

“If your pet keeps getting parasites it's probably because this facility doesn't care about fecals from vets prior to boarding - so dogs get infected and reinfected all the time.”

Staff allegedly yelling at dogs and using inappropriate containment

“If you drive past mid day you just hear the staff screaming at the dogs at the top of their lungs.”

Dog injured/sick after grooming (diarrhea, swollen bum)

“I got my dog groomed here and he came back with diarrhea and an extremely sore, red swollen bum.”

Owner defensive/unprofessional response to complaints

“He spoke down to my wife, telling her about his business and the danger of bad reviews.”

Ammonia/dog pee smell in lobby(2 mentions)

“The lobby area smells really strong of Ammonia or dog pee.”

Front desk rude/hard to reach(2 mentions)

“Horrible front desk !!!! 4 th time that i call and it seems like im asking for a favor . Always rude , short answer instead of helping and explaining the service .”

Value concerns (expensive pricing)(2 mentions)

“For $95+ for grooming, go somewhere else where they actually are attentive...”

Facility cleanliness issues(2 mentions)

“Facilities are disgusting . Staff is clueless.”