Wags & Whiskers - Shallotte, NC

Dog returned with bite/puncture wound on lip - staff claimed they didn't see anything despite it being their job to monitor pets

“We are a single dog home so I know that it didn't happen here… He was supposed to be bathed, which I paid for but he stunk when I picked him up and had to be bathed when we got home.”

Lack of transparency during boarding - no visibility into where dog was kept, no use of owner's bedding/toys

“I saw none of this here.. I have no idea where he was, they didnt from what I could tell use any of his bedding or toys that I brought.”

Dogs extremely thirsty and needing immediate bathroom breaks after boarding - possible neglect of basic needs

“They were extremely thirsty when we brought them home, to the point of drinking from puddles and emptying their water bowl as soon as they got home.”

Poor phone/customer service attitude(4 mentions)

“Completely rude and unprofessional. Hung up on me and when I called back all I got was attitude, a young lady speaking over me, and a sarcastic 'have a great day' before hanging up again.”

Grooming quality inconsistency between groomers(2 mentions)

“The first time I had my Toy Poodle, Remi groomed here it was fantastic. Last two times was from a different girl and not been impressed at all.”

Communication issues during boarding - difficulty reaching staff for updates(2 mentions)

“I had to call for updates, which took forever to get a hold of anyone.”

Pricing/reservation disputes(2 mentions)

“We were told they could not accommodate us at that time since their records showed we were dropping our cat off at 9 am... it would be an extra $25.00 for early drop off fee.”