Rancho Santa Margarita facilities
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Wags & Wiggles

23171 Arroyo Vista, Rancho Santa Margarita, CA 92688

4.9
741 Google reviews
Live webcamStaff overnightSmall dog areaAccepts puppiesGroomingTrainingOvernight potty breaksOnline booking

Overview

Wags & Wiggles is a family-owned dog daycare, boarding, and training facility in Orange County, CA (with locations in Rancho Santa Margarita and Tustin) operating since 1999. They offer 24/7 staffing, live webcams, enrichment activities, positive-reinforcement training, and require a temperament assessment. The facility accepts puppies as young as 3 months, allows intact dogs with specific policies, and provides daily photo report cards.

Amenities & Policies

Cage-free
WebcamLive stream
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies3+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: DHPP/DAPPV, Bordetella, Rabies

Policies & Details

Cancellation & Deposits

Cancellation notice:3 days notice
Cancellation penalty:$86 cancellation fee for boarding if less than 72 hours notice

Care & Play

Group play
Solo play
Daily updates โ€” Free
Feeding policy:Owner provides food

Requirements

Spay/neuter policy:Female dogs can remain intact for life; male dogs intact up to 18 months

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

Senior dog accommodations
Owner operated

What Reviews Say

676 reviews analyzed

Wags & Wiggles is an exceptionally well-regarded dog boarding and daycare facility with an overwhelmingly positive reputation built over 20+ years. The vast majority of the 676 reviews (approximately 93% are 5-star) praise the caring staff, effective training programs, clean facilities, and the obvious love employees have for dogs. Dogs are described as excited to arrive and coming home happy and exhausted. The facility offers comprehensive services including daycare, boarding, and training with notable trainers like Noah, Corey, Kelly, and Zed receiving frequent acclaim. A small number of concerning incidents (dog injuries, one dog-to-dog attack allegation, a 2018 case of wrong dog release) exist alongside occasional complaints about urine smell and pricing. The owner is highly engaged, responding to nearly all reviews professionally within 1 day. This is a premier dog care destination in Orange County with a loyal customer base, though prospective clients should be aware of the rare but documented safety incidents.

Dog happiness
5.0
Staff
5.0
Communication
5.0
Facility
4.8
Cleanliness
4.5
Safety
4.5
Drop-off / pickup
4.5
Value
4.0

People love

Staff genuinely loves dogs and provides excellent care(150)Dogs are happy and excited to attend(120)Great training programs with positive results(80)Webcams and report cards provide peace of mind(60)Long-term customers (10-20 years)(40)Clean and well-maintained facility(50)

Staff shoutouts

Noah(15 mentions)Corey(14 mentions)Kelly(14 mentions)Zed(13 mentions)Laurie(12 mentions)Gretchen(5 mentions)Shea(4 mentions)Sydney(3 mentions)Steve(3 mentions)Karina(3 mentions)

Worth noting

Dog injury during daycare/boarding

โ€œWe don't know why he is limping, but he wasn't limping before. He came home unable to walk for 2 days.โ€

Dog-to-dog incident/attack

โ€œThey allowed dogs to attack my dog so I just brushed it off.โ€

Wrong dog released to wrong family

โ€œTHEY RELEASED OUR GOLDEN RETRIEVER TO THE WRONG FAMILY, THEN THE FAMILY LOST THE DOG. MAX IS STILL NOT FOUND!โ€

Kennel cough/illness transmission

โ€œTook my puppies for one day of daycare and they came home sick with Kennel Coughโ€

Urine smell in facility

โ€œFirst impression it smelled like urine.โ€

Occasional urine smell in facility(3 mentions)

โ€œFirst impression it smelled like urineโ€

Staff cell phone usage during supervision

โ€œTwo employees just not interacting with the dogs... on their cell phonesโ€

Camera availability issues(2 mentions)

โ€œThe camera wasn't working most of the day I dropped off for a 7 hour day careโ€

Price concerns(3 mentions)

โ€œHigh prices and will nickel and they will nickel and dime you to deathโ€

Owner replies to 95% of reviewsAvg response: 1dprofessional tone185 repeat customers

Top Rated

4.9 stars from 741+ reviews

This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 741 reviews.

At a Glance

Google rating
4.9/ 5
Review score
4.7/ 5
Amenities8 of 14
Reviews741
Repeat customersNumber of reviews that mention returning or being a regular customer.185

Min puppy age

3 months

Pricing

Contact facility for pricing

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