Wags & Wiggles

Dog contracted serious illness requiring emergency surgery during boarding

“Our German Shepard 'Ella' for a week while we vacationed in Mexico. Ella became ill with a serious stomach problem... Stomach was repaired and spleen was removed.”

Dog returned with bloody diarrhea and vomiting after boarding - no apology or refund

“He came home shaking, moaning, vomiting, and had bloody diarrhea... Wags & Wiggles never apologized, or refunded our money for this disastrous stay.”

Staff sprayed water in puppy's face for being playful

“They sprayed my puppy in the face with water for being too playful (no aggression at all). Told us not to come back.”

Customer alleged mistreatment of dog during stay

“Mistreated my dog during her stay. Never again.”

Dogs rejected/kicked out of facility(6 mentions)

“my dog was too excited around other dogs and other dogs are not safe... If my dog is a threat, wouldn't you want them away from all of your other customers dogs right away?”

Kennel cough infections(4 mentions)

“Mine contracted kennel cough at 6 months and they told me that it was common and it's a cold for dogs.”

Pricing/cost concerns(5 mentions)

“Bigou (My Dog) loves your facility but I hate the price and cost.”

Dogs not being good fit for facility(5 mentions)

“They told me that my dog was absolutely miserable and anxious while boarding/in daycare... they didn't know what to do with her.”

Wait times at pickup/drop-off(2 mentions)

“Have waited up to 30 minutes to pick up my dog at the end of a long day.”