Wagtime

Dog contracted parasite and required $1,800 vet visit after stay

“we ended up spending $1,800 at the vet, where tests/scans showed he'd contracted a parasite and lost 10% of his weight.”

Dog returned with unexplained injuries (scabs on nose and legs)

“He also had scabs on his nose and three of his legs, which they neglected to tell us about.”

Dog bit employee - incident not communicated to owner proactively

“Why was this the first time I am being told my dog gets snappy when it's time to come out of the crate?”

Aggressive/defensive owner response to negative review

“Mark then resorted calling me cowardly for writing a review and told me I don't know dogs”

Poor communication about dog behavior/issues(4 mentions)

“Why was this the first time I am being told my dog gets snappy when it's time to come out of the crate?”

Unexpected/surprise charges(2 mentions)

“the day before my trip they told me I'd have to pay extra to pick my dog up on Indigenous People's Day”

Lack of transparency about incidents(3 mentions)

“We were not informed of ANY issues (that they claim were ongoing) until the day we were called and she was asked to not return.”

Dog returned stressed/changed behavior(2 mentions)

“The dog I picked up was not the happy, smiling dog I left there. She did not look at me, her tail hung between her legs.”