Watch My Wag
259 Commerce Ave, Southern Pines, NC 28387
Overview
Watch My Wag, now operating as Southern Pawz Lodge and Play, is a dog boarding and daycare facility offering grooming, boarding, training, and day play services. They are members of the International Boarding & Pet Services Association and use a behavior-based indoor kennel approach with spacious suites and supervised play. The facility emphasizes proper socialization and training to address behavioral issues.
Amenities & Policies
What Reviews Say
94 reviews analyzedWatch My Wag polarizes reviewers - the majority (approximately 70%) give 5-star reviews praising Vrnda's exceptional training abilities, genuine staff love for animals, and great value, with many customers using services for 3+ years. However, a significant minority (approximately 12% give 1-star) report serious issues: filthy facility conditions, unresponsive phone/communication, and inconsistent grooming quality. The facility excels at dog training and daycare for dogs with behavioral issues, but may struggle with capacity management and basic communication responsiveness. The owner responds professionally to most reviews but does not address the Q&A questions.
People love
Staff shoutouts
Worth noting
Facility cleanliness - multiple reviews describe filthy conditions, urine smell, dogs not let out, no water access
“The entire facility looked like a dump. The ONLY reason my pups stayed here was because all the other boarding places were booked.”
Poor communication/responsiveness - phone not answered, no follow-up on inquiries
“I have tried ringing them several times and no answer. The website says its open.”
Unprofessional staff interaction - owner being confrontational and rude
“She kept saying my dog was 'nasty'. When I asked her to clarify she got mean.”
Communication issues - phone not answered, no callback, poor follow-through(5 mentions)
“They're horrible when you're trying to get ahold of the owners.”
Facility cleanliness concerns - smell, dirty conditions(4 mentions)
“This kennel is DISGUSTING. They never clean anything.”
Inconsistent grooming quality(3 mentions)
“After leaving him with this 'groomer' for 9 hours, we were given multiple excuses for why his haircut was so poor.”
Dog not getting adequate exercise/playtime during daycare(2 mentions)
“In total, my dog was only let out to play for about 1 hour, for the 11 hours he was there.”
At a Glance
Pricing
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