Weeping Willow Kennels

Dog died while in facility - owner allegedly told owner dog ran away and hid body in dump

“do NOT use this kennel,, as they let my dog die then tried to hide my precious dogs body in the dump and told me my dog ran away,, this is BEYOND disgusting”

Dog returned with broken leg - no notification to owner, no action taken

“when I picked my dog up he had a broken leg! Nobody called to notify me and nobody did anything about it.”

Senior dog given insulin without food, overfed, returned barely able to stand

“THEY OVERFED HER FOR SEVERAL DAYS & WHEN THEY RAN OUT IF FOOD, GAVE HER INSULIN, BUT DID NOT FEED HER. MY SENIOR DOG WAS CONFUSED & BARELY ABLE TO STAND WHEN I WENT TO PUT HER IN THE CAR.”

Happy tail injury - dog needed partial tail amputation, no proactive communication

“Our dog is enroute to have his tail partially amputated as I write this - due to HAPPY TAIL he got at this kennel. No call before we picked him up, no attempt to mitigate the issue”

Kennel cough acquired during stay - 80 pets in facility, potential unclean conditions

“After he got a kennel cough shot, our dog still acquired the cough. During that weekend, there were 80 pets being kenneled per the staff. A unclean environment may have been the problem.”

Deceptive/default pricing on reservation form resulting in unexpected charges

“When you fill out the reservation form it will automatically default to an evening pick up, which allows them to charge you an extra $44”

Pricing and business practices(3 mentions)

“their business practices are a little shady... ended up having to pay an extra $144”

Cat accommodations

“I was pretty unimpressed with their accommodations for cats... the carrier was DRENCHED in cat pee”

Staff rudeness(3 mentions)

“These people were extremely rude to me over the phone”

Policy communication(2 mentions)

“We were not notified of a policy where you could not drop off in the morning on the day after a holiday”