West Chester Pet Resort

Hygiene/Neglect: Multiple reports of dogs returned covered in urine and feces.

“We were disgusted and horrified... it was soaked in urine and had feces all over it. Our dogs smelled like they were left to live in their own urine & feces the whole time.”

Health/Illness: Reports of respiratory illness (kennel cough) and lack of transparency regarding outbreaks.

“He contracted a respiratory illness there... The Resort knew about the possible outbreak for a week, but never contacted us.”

Pricing and Hidden Fees(12 mentions)

“They routinely quote services that haven’t occurred yet—like late pickups or medication administration—and say they’ll remove them 'if needed' at checkout.”

Communication and Phone Responsiveness(9 mentions)

“Getting in touch with workers over the phone was a hassle at times, causing us to call multiple times throughout the day before receiving an answer.”

Temperament Testing Delays(4 mentions)

“I was told each time... that he was 'beginning' temperament testing... But I was never told the results of that testing, not even on my final 'report'.”