West Rome Animal Clinic

Over-sedation during boarding - dog given medication daily instead of only on July 4th as instructed

“when we picked up the dogs, the one who can take the medication was VERY drugged up & apparently, they gave him the medication each day without consulting me. He is barely walking, that's how sedated he is.”

Allegation of inappropriate staff behavior toward child

“while I was there, a male nurse blatantly stared at my 4-year-old daughter's groin while she was just adjusting herself on the chair.”

Emergency care refusal - turned away sick dog at closing time

“I called at 12:05 a mile away from their office with my dog who was consistently projectile vomiting... they told me they wouldn't see her and that I had to go to the ER even when they were scheduled to be open for 25 minutes.”

Dog treated as 'vicious' due to breed bias

“they treat my dog different than all the other dogs in there, like she is vicious or something.”

Emergency seizure response failure - refused to stabilize before referral

“They refused to give him any care and told me the only way to help him was to rush him to Chattanooga... They could have helped us prep him for the drive up to Chattanooga.”

High pricing compared to other vets(12 mentions)

“They are insanely over priced. $1,000 for a well pet visit?”

Price quotes not honored/doubled at payment(3 mentions)

“Got quoted a price for my dogs surgery that sounded too good to be true... the price we paid was double of the quote.”

Upselling unnecessary services(3 mentions)

“they try to sell you stuff you dont need”