Westmorland Pet Retreat
36 Burford-Delhi Townline Rd, Scotland, ON N0E 1R0
Overview
Westmorland Pet Retreat is a family-owned pet boarding and grooming facility in Scotland, Ontario, operated by Kim Spark (a veterinary technician with 25+ years experience). The facility features outdoor roaming spaces, a large pond, and indoor housing accommodations. They offer boarding, daycare, and grooming services, with the owner still working part-time at an emergency vet clinic.
Amenities & Policies
Required vaccinations: Bordetella
Policies & Details
Care & Play
Safety & Emergency
Extras
What Reviews Say
91 reviews analyzedWestmorland Pet Retreat is overwhelmingly praised for its spacious, clean facility and the owner's expertise as a vet tech, with many clients reporting their dogs return home happy and well-exercised. While the vast majority of feedback is glowing, particularly regarding grooming and long-term boarding, there are a few serious outliers involving a pet death and behavioral trauma that contrast sharply with the general consensus. Overall, it is viewed as a high-value, professional retreat with a strong loyal following of repeat customers.
People love
Staff shoutouts
Worth noting
Pet death shortly after stay
“My dog died just 5 days after it stayed for 5 nights at Westmorland Pet Retreat.”
Significant behavioral change/fear of men post-stay
“ever since that weekend our dog has been absolutely terrified of men. I don’t know what happened, but it truly has changed our dog.”
Illness (digestive issues) post-stay
“7days later I'm still caring for a sick dog that has the runs. Has me questioning if... he was fed his own food.”
Communication/Updates(3 mentions)
“we didn't receive as many updates as we would have liked and had a hard time getting in touch with staff.”
Staff attitude (isolated incidents)(2 mentions)
“the woman in charge seemed almost annoyed that we were there... She was rude and was yelling at her own dog.”
Top Rated
4.8 stars from 91+ reviews
This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 91 reviews.
At a Glance
Pricing
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