Westside Veterinary Hospital

Pet died while waiting at door - staff watched through windows and did not respond promptly to emergency

“We arrive at around 12:30pm bright daylight and knocked on their door. They watched us through the windows, and after the five or so minutes it took them to walk over to the door our cat had suffocated and passed away in our arms.”

Unauthorized medical treatment and billing discrepancies

“The vet had given my dog an anti inflammatory injection without my permission... The bill was almost $200 more than I was quoted.”

Charged for services not rendered

“They charged me a $60 office visit in addition to the grooming... I asked for a write up of what they examined. The office assistant said 'We don't have one because the vet didn't do anything.'”

Excessive pricing/poor value(8 mentions)

“They are very pricey. I spent over $500 for my dog to get his 1 year updated round of vaccinations.”

Rude or dismissive staff behavior(4 mentions)

“The girl who answered the phone had a nasty attitude and wasn't willing to talk to me about getting a sedative for my cat.”

Lack of transparency in billing(3 mentions)

“I called back asking about what happened to my bill and right when I was told 'and the injection' I said 'what injection'. The receptionist paused and said 'I'll grab the doctor for you'.”

Poor communication about procedures(2 mentions)

“They took him back without me being able to see or know what was going on... other vets I have been to have done an exam in front of me.”