Santa Rosa Beach facilities
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What's Up Dog? - Santa Rosa Beach

180 Lynn Dr, Santa Rosa Beach, FL 32459

4.4
78 Google reviews
Outdoor yardSmall dog areaAccepts puppiesMedication adminGroomingTrainingOvernight potty breaksOnline booking

Overview

What's Up Dog? is an award-winning dog care facility in Santa Rosa Beach and Miramar Beach, FL offering overnight boarding (Santa Rosa Beach only), doggie daycare, professional grooming, and comprehensive training programs. The facility features separate accommodations for small dogs under 30lbs, requires vaccinations (Bordetella, DHPP, Rabies), and allows intact dogs. Boarding is $65/night with optional daycare playtime add-on, while daycare runs $28-$45 depending on length of stay.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies6+ months
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Bordetella, Distemper/Parvo, Rabies

Policies & Details

Hours & Billing

Checkout time:12pm
Billing method:Per night

Cancellation & Deposits

Cancellation penalty:50% deposit charged at booking; full stay charged if cancelled or shortened
Deposit required — 50% of reservation

Care & Play

Group play
Solo play
Feeding policy:Owner provides food
Raw diet accommodated

Requirements

Spay/neuter policy:Separate play for intact

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Facility

Extras

Multi-dog discount — $35/night for additional dog
Senior dog accommodations

What Reviews Say

78 reviews analyzed

The facility is highly regarded for its professional dog training and high-quality retail pet food, with many customers praising the owner, Steve, for his expertise. However, there is a stark contrast between the majority of 5-star reviews and several alarming 1-star reviews detailing physical injuries, poor hygiene, and safety lapses. The owner's responses to criticism are notably lengthy and often confrontational, frequently disputing the customer's version of events.

Cleanliness
4.5
Facility
4.5
Dog happiness
4.3
Staff
4.2
Communication
4.0
Value
3.8
Drop-off / pickup
3.5
Safety
3.2

People love

Effective Training Programs(15)Report Cards and Photos(6)Specialized Food and Supplies(5)

Staff shoutouts

Steve(12 mentions)Chad(4 mentions)ZekeMac

Worth noting

Physical injury and neglect during boarding

“When she was brought out from the back, her tail was completely chewed down to the skin and she was actively bleeding from multiple locations.”

Dog returned terrified and smelling of urine

“She came back with all of her toys (and even her collar) smelling like dog urine, has a limp in her back right leg, and is visibly terrified.”

Allegation of dog escaping facility

“They had a German Shepherd there for a man in Iraq and it got out and was almost killed.”

Billing and pricing disputes(2 mentions)

“Scammers... You threatened to hold our pet hostage after finally locating our correct dog.”

Communication/Responsiveness(3 mentions)

“I called and left multiple voicemails... I never received a call back.”

Staff attitude/Rudeness(2 mentions)

“no updates given and staff was rude”

Owner replies to 68% of reviewsdefensive tone9 repeat customers

At a Glance

Google rating
4.4/ 5
Review score
4.0/ 5
Amenities8 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.9

Min puppy age

6 months

Pricing

Boarding

$65/night

Daycare

$28–$45/day

Contact

Visit Website+1 850-420-2894Get directions to 180 Lynn Dr, Santa Rosa Beach, FL 32459

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