Whiskers Resort & Pet Spa

Dog injury during boarding - fractured ankle requiring emergency vet care

“Our dog was still limping when he was picked up, so my family brought him to the emergency. Our dog was in the emergency for about 8 hrs, they X-ray his left paw and gave pain meds. We end up paying $685.28.”

Dog bitten in daycare - owner not notified

“My dog was bitten in daycare. No one bothered telling me. I thought it was weird that she stopped being exited to go.”

Grooming incident - dog's coat severely damaged

“They whacked her hair off clear to her neck, down the inside of her legs, all the way to her feet. She looks so bad I cried.”

Kennel cough outbreak not disclosed proactively

“The staff did not make us aware of the fact that they have an outbreak of Kennel Cough currently going on. It was not until we picked our dog up that an email was sent out stating the latter.”

Cat care neglect - dirty cage, no water

“Hard Kitty was covered in his own urine, his toy was soaked in urine, his pen was horrible. There were dried feces, urine marks as well as wet.”

Pricing concerns - perceived as expensive(12 mentions)

“This resort will charge you for every last possible thing.”

Grooming quality issues(3 mentions)

“They shaved my doodle's tail all the way down. I think that's sort of a no-no in the dog grooming world.”

Inconsistent front desk service(3 mentions)

“However, I've come here now 2 times and each time, the front desk staff has been very rude.”

Daycare availability/scheduling issues(2 mentions)

“I've yet to be able to schedule my dog an actual daycare visit since his evaluation day.”