White Mountain College for Pets and Boarding Lodge

Reservation cancellation without advance notification

“They cancelled our reservation without even telling us!!!”

Confirmed grooming appointment was not honored

“Had a confirmed grooming appointment and was told when we arrived that I was there on the wrong day.”

Customer reports limited house-training improvement after paid services

“We are still struggling with a dog that is clueless about signaling when it needs to go outdoors to have a bowel movement.”

Dog handling concern during pickup

“At the pickup 15 minutes later my dog was loose and wildly running around their office and lobby area.”

Positive communication signal despite isolated complaints

“I was impressed with how fast they responded to my questions.”

Training results and expectations(2 mentions)

“We are still struggling with a dog that is clueless about signaling when it needs to go outdoors to have a bowel movement.”

Training communication and evaluation(2 mentions)

“I received a call at 3:30PM from a staffer who said the dog needed a 3-week live-in course... This without any written evaluation, discussion of specific behavior issues that would be addressed, or defined goals.”

Reservation and vaccination communication

“They cancelled our reservation without even telling us!!!”

Grooming appointment handling

“Had a confirmed grooming appointment and was told when we arrived that I was there on the wrong day.”

Value for money

“Good professional people if you have the money it's worth it.”