Wiggles Pet Resort in Middlebury

Disorganization and lack of continuity - management did not recognize returning customer within 4 days

“Despite the short timeframe, management did not recognize us or recall that we had recently completed an assessment.”

Missing customer property - collar and leash not returned at pickup

“At pickup, my dog was returned without the collar and leash I had purchased directly from the facility, requiring me to stop and ask for them back.”

Unprofessional/unwelcoming initial interaction reported

“Didn’t explain anything, didn’t offer a tour, was very short with me like i was bothering them.”

Slow service/timing issues

“Made an appointment for 10am, but it took 2 hours before they started his bath.”

Incomplete service (only trimmed rear nails but charged for full)

“Only clipped rear nails but charged for four paws.”