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Willow Run Pet Resort

Name: Willow Run Pet Resort
Address: 1116 E Parkerville Rd, DeSoto, TX 75115, DeSoto, TX, 75115, US
Telephone: +1 972-223-4400
Rating: 4.3

1116 E Parkerville Rd, DeSoto, TX 75115

4.3

118 Google reviews

Outdoor yardMedication adminGroomingTraining

Overview

Willow Run Pet Resort is a pet boarding and daycare facility in DeSoto, Texas offering boarding, daycare, grooming, and training services. They require a 24-hour trial stay for new or returning dogs (over a year), and have comprehensive vaccination requirements including Rabies, Distemper-Parvo, Canine Influenza, and Bordetella. Dogs receive up to four walks daily, and owners can bring their pet's food, bedding, and toys.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, Distemper-Parvo, Canine Influenzas, Bordetella, FVRCP, Flea and Tick prevention, CapStar

Policies & Details

Hours & Billing

Drop-off hours:7:30 am - 12 pm

Pick-up hours:2 pm - 6 pm

Care & Play

Comfort items allowed

Feeding policy:Owner provides food

What Reviews Say

115 reviews analyzed

Willow Run Pet Resort is highly regarded by long-term clients for providing a low-stress environment where dogs return home happy and well-groomed. However, there is a significant divide in customer experience regarding the front-desk administration, with several reports of unexpected fees, inconsistent pricing, and a defensive management style that has led to customers being banned after disputing charges. While the animal care itself receives high marks, the booking and billing transparency appears to be a recurring point of friction.

Dog happiness

4.5

Staff

4.2

Cleanliness

4.0

Safety

4.0

Facility

4.0

Value

3.8

Drop-off / pickup

3.5

Communication

3.1

People love

Long-term trust(12)Low stress for pets(8)Grooming quality(10)

Staff shoutouts

MeronLaurieJennifer

Worth noting

Refusal of service/Banning customers after complaints

“I was told that my pet would no longer be welcome at the facility due to my “threatening” the company [after asking for a discount].”

Inconsistent pricing and unauthorized charges

“I was also charged for flee prevention that they did not need nor was it requested from me.”

Pricing discrepancies(5 mentions)

“On the website the price is 35/dog per night. When I went to pick them up I was charged 41/dog per night.”

Grooming wait times/Transparency(3 mentions)

“I wasn't informed when i made the appointment 2 weeks inadvance of the all day process to have my dog groomed.”

Staff rudeness/Unprofessionalism(6 mentions)

“The young ladies are very rude at times and there’s not an ounce of professionalism when addressing a customer concerns.”

Owner replies to 11% of reviewswarm tone18 repeat customers

At a Glance

Google rating

4.3/ 5

Review score

3.9/ 5

Amenities4 of 14

Reviews118

Repeat customersNumber of reviews that mention returning or being a regular customer.18

Pricing

Contact facility for pricing

Contact

Visit Website +1 972-223-4400 1116 E Parkerville Rd, DeSoto, TX 75115

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