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Windham House Pet Services Inc.

Name: Windham House Pet Services Inc.
Address: 1100 Windham Road 7, Vanessa, ON N0E 1V0, Vanessa, ON, N0E 1V0, CA
Telephone: +1 519-443-0999
Rating: 4.6

1100 Windham Road 7, Vanessa, ON N0E 1V0

4.6

69 Google reviewsGoogle Verified

Staff overnightTrainingClimate controlled

Overview

The Windham House is a locally owned pet boarding and daycare facility in Vanessa, Ontario operated by Carol and Darrell Reynolds. They offer dog boarding, doggy daycare, cat boarding, dog training, and pocket pet/bird boarding, with professional staff on-site 24 hours a day and a climate-controlled facility with backup generator.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Care & Play

Group play

Extras

Owner operated

What Reviews Say

69 reviews analyzed

Windham House is highly regarded by a loyal base of repeat customers who praise the owners' deep expertise in animal behavior and the facility's cleanliness. While most pets leave happy and 'worn out' from play, the facility maintains very strict operational boundaries regarding hours and policies. The owners are highly engaged online but tend to respond to negative feedback with a defensive and dismissive tone, often challenging the validity of the reviewers' claims.

Cleanliness

5.0

Facility

5.0

Dog happiness

4.9

Staff

4.8

Value

4.5

Communication

4.2

Safety

4.0

Drop-off / pickup

3.5

People love

Expertise with reactive/anxious dogs(6)Facility Quality(8)Peace of Mind(7)

Staff shoutouts

Carol(14 mentions)Darrell(13 mentions)

Worth noting

Allegation of physical abuse (whipping)

“They’ve been known to whip dogs when they bark they don’t care about your dogs”

Dog fight/bite incident resulting in training charges

“I received a bill for training after another one of there dogs bit my dog and she defended herself.”

Strict/Inflexible scheduling(2 mentions)

“All of a sudden our early/late drop off was a huge issue... even saying that if we were delayed by even 1 min, 'the gates would be locked'”

Billing/Pricing transparency(2 mentions)

“The charges are per day which is misleading. For example- drop off Monday evening and pickup Tuesday morning would be 2 days”

Health/Kennel Cough

“The first time I have ever sent my dog to a kennel overnight... and she came home with kennel cough :(”

Owner replies to 94% of reviewsdefensive tone15 repeat customers

Top Rated

4.6 stars from 69+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 69 reviews.

At a Glance

Google rating

4.6/ 5

Review score

4.5/ 5

Amenities3 of 14

Reviews69

Repeat customersNumber of reviews that mention returning or being a regular customer.15

Pricing

Contact facility for pricing

Contact

Visit Website +1 519-443-0999 1100 Windham Road 7, Vanessa, ON N0E 1V0

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