Winston-Salem Dog Care
4680 Tobaccoville Rd, Tobaccoville, NC 27050
Overview
Winston-Salem Dog Care is a family-owned pet care facility serving the Triad area of North Carolina since 2017. They offer in-home visits, overnight stays, daycare, and boarding services at their 15-acre property, with specialized care for elderly and hospice pets. The facility is staffed with CPR/First Aid trained employees, provides daily photo updates to clients, and accommodates pets with medical needs including insulin administration.
Amenities & Policies
Policies & Details
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What Reviews Say
260 reviews analyzedWinston-Salem Dog Care is an exceptional family-owned pet care business with an overwhelmingly positive reputation. With 250+ 5-star reviews, customers consistently praise the staff's genuine love for animals, excellent communication with photo updates, flexible scheduling, and personalized care for pets of all ages and temperaments. The owners Marie and Justin are frequently mentioned as being caring and professional. A few isolated negative reviews exist (4 out of 260), with one alleging a dog escape incident and another making serious but unverified allegations about workplace culture. The business maintains a 100% owner response rate with professional, warm replies. This is a highly trusted, long-standing establishment in the Winston-Salem community serving clients for many years.
People love
Staff shoutouts
Worth noting
Alleged management issues and hostile work environment
“One of the managers refused to walk my dog and called him a 'turb'. If you happen to be in the LGBTQ or a POC community or an ally, be sure to ask to see the private employee group chat where employees regularly use slurs and hateful language”
Dog escaped and owner wasn't notified promptly
“Our dog that runs away was accidentally let out and we had to find this out by seeing it happen on our security camera footage hours later. No one even told us it happened”
Customer alleged poor communication and pricing concerns
“My problem IS NOT WITH communication from Winston Salem Dog Care. It is with the SERVICE provided... Also for what was received EXTREMELY pricey”
Communication gaps about incidents(2 mentions)
“No one even told us it happened and we didn't like that this was not shared with us up front”
Pricing concerns(2 mentions)
“Also for what was received EXTREMELY pricey”
Top Rated
4.9 stars from 271+ reviews
This facility has earned a Top Rated badge for maintaining a 4.9-star rating across 271 reviews.
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