Burdett facilities
🐕

Woodland Kennels and Grooming

3960 Co Rd 5, Burdett, NY 14818

4.7
51 Google reviews
Grooming

Overview

Woodland Kennels and Grooming is a pet boarding and grooming facility located in Burdett, NY in the Finger Lakes Region. The facility sits on forest acres and provides care for both canine and feline pets. They offer boarding services and grooming services, though detailed pricing, policies, and facility features are not provided on the homepage.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

What Reviews Say

51 reviews analyzed

Woodland Kennels enjoys overwhelmingly positive reviews (46 of 51 are 5-star) with consistent praise for cleanliness, caring staff, easy booking, and dogs that love going there. However, 3 reviews (all 1-star) raise serious concerns about diabetic dog care - two dogs died and one developed pancreatitis after insulin was allegedly administered improperly. The owner responded defensively to these reviews, denying responsibility and claiming the dogs were stressed. The pattern of similar incidents (diabetic dogs not eating but receiving insulin) represents a significant red flag for owners of dogs with medical needs, despite the facility's otherwise excellent reputation.

Dog happiness
5.0
Staff
5.0
Cleanliness
5.0
Facility
5.0
Communication
4.8
Value
4.8
Drop-off / pickup
4.8
Safety
2.5

People love

Staff kindness and caring nature(15)Clean facility(8)Dogs love going there/excited to return(12)Easy booking process/online reservations(5)Individual indoor/outdoor access for dogs(6)Reasonable pricing(4)

Staff shoutouts

Aaron(28 mentions)Erin(2 mentions)FrankHaley

Worth noting

Diabetic dog insulin administration error - dog died after insulin given without eating

They were given strict orders... to only give the dog his insulin injection if he ate. Sunday the dog was given insulin without eating. My mother picked the dog up on Sunday and by Monday morning he dog sadly passed away.

Diabetic dog insulin administration error - dog developed pancreatitis, lost significant weight

Our one dog requires insulin twice a day which the kennel said they could do. When we picked up our dog it had lost 4.5 lbs... she now had pancreatitis.

Dogs left outside barking/whining

I live next door dogs bark and whine all day long left outside

Diabetic/medical dog care issues(3 mentions)

If the kennel does not know how to properly administer insulin they shouldn't say they do know how to.

Owner replies to 100% of reviewsAvg response: 1dprofessional tone35 repeat customers

At a Glance

Google rating
4.7/ 5
Review score
4.6/ 5
Amenities1 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.35

Pricing

Contact facility for pricing

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing