Woodland West Pet Resort

Abusive handling caught on camera

“witnessed one of the staff treating my older senior dog abusively on camera... staff member tried pulling him up by the fur on his hind legs.”

Severe flea infestation

“Our dog came home absolutely covered in fleas after 6 days there... Our entire family had fleas on them after this.”

Unsupervised after-hours access

“We went up to the door and it was unlocked and we went in... Anybody could have went in and they advertise they monitored the dogs 24/7.”

Heat stroke/Neglect

“My Keeshond stayed 5 days had a bad heat stroke from being forgotten outside while they cleaned his area.”

Kennel Cough (Bordetella)(12 mentions)

“Both my dogs now have strong symptoms of Kennel Cough and they have already had updated vaccines for it.”

Grooming - Shaving without permission(5 mentions)

“They shaved my bernedoodle... I know for sure that her face was NOT matted so why in the world they decided to shave a doodle’s face is beyond me.”

Feeding/Medication errors(6 mentions)

“When I picked her up today, they had only given her 4 cans [out of a week's supply]. It makes me wonder if they fed her enough.”

Hidden fees for owner-provided food/meds(4 mentions)

“I didn't know that they charged you extra for feeding your pet their own dog food or giving them medicine.”