Roxboro facilities
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Woodsdale Animal Hospital

430 S Morgan St, Roxboro, NC 27573

4.6
232 Google reviews
GroomingClimate controlledOnline booking

Overview

Woodsdale Animal Hospital is a veterinary hospital in Roxboro, NC that has been providing care since 1984. In addition to medical services, they offer pet boarding for dogs and cats. The facility is equipped to handle emergencies on-site and has an in-house lab, pharmacy, and diagnostic imaging including ultrasound. Vaccination requirements for boarding include DAPPL, Rabies, and Bordetella.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: DAPPL, RV, Bordt

Policies & Details

Safety & Emergency

Emergency vet protocol:On site
Emergency vet cost:Owner

What Reviews Say

232 reviews analyzed

Woodsdale Animal Hospital receives overwhelmingly positive reviews with 85% 5-star ratings. The practice is praised for exceptional compassionate care, thorough veterinarians (especially Dr. Soares and Dr. Smith), and dedicated staff who provide follow-up calls and personalized attention. Long-term customer loyalty is evident with many clients driving significant distances. However, there are serious red flags including multiple misdiagnosis allegations (primarily against Dr. Purcell), communication errors regarding deceased pets, and occasional billing disputes. The owner actively responds to reviews, maintaining a professional tone.

Cleanliness
4.8
Dog happiness
4.7
Staff
4.6
Facility
4.6
Communication
4.4
Safety
4.2
Value
3.8

People love

Exceptional staff compassion and caring(85)Thorough and knowledgeable veterinarians(45)Follow-up care and communication(25)Reasonable pricing(15)Long-term relationships/multi-pet households(30)

Staff shoutouts

Beverly(12 mentions)Dr. Smith(15 mentions)Dr. Soares(18 mentions)Tina(6 mentions)Brittany(6 mentions)Courtney(5 mentions)Tiffany(4 mentions)Christina(3 mentions)Hope(2 mentions)

Worth noting

Misdiagnosis allegations - multiple reviews claim pets were misdiagnosed leading to worsening conditions or death

This is the second animal of mine she has misdiagnosed and/or allowed to die unnecessarily. The latest was today Nov 10, 2021.

Communication errors with deceased pets - wrong information given to owner about dog's status

My dad took his sick dog here and was told 50/50 chance of survival. The next day he was told the dog had passed. Then he gets a message that they had mistakenly left him information on the wrong dog!

Unauthorized work/billing without consent

Did unauthorized work without calling me---I will not go back

Rude staff behavior at front desk

The receptionist was so rude. I'm happy I was on the phone and not in person.

Billing transparency and surprise charges(4 mentions)

I called to find out what he needed in order to board there I was told one thing but the morning I dropped him off I was told he also needed something else. So I had to pay another $30

Wait times and scheduling delays(3 mentions)

Called for a sick animal visit and was told it would be over a week before it could be seen.

Staff rudeness (specific employees)(4 mentions)

The employee who answered the phone was rude!! She shouldn't be answering the phone if She don't know how to communicate nicely with customers.

Owner replies to 18% of reviewsAvg response: 2dprofessional tone78 repeat customers

At a Glance

Google rating
4.6/ 5
Review scoreInsufficient topic coverage
Amenities3 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.78

Pricing

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