Woodsdale Animal Hospital
430 S Morgan St, Roxboro, NC 27573
Overview
Woodsdale Animal Hospital is a veterinary hospital in Roxboro, NC that has been providing care since 1984. In addition to medical services, they offer pet boarding for dogs and cats. The facility is equipped to handle emergencies on-site and has an in-house lab, pharmacy, and diagnostic imaging including ultrasound. Vaccination requirements for boarding include DAPPL, Rabies, and Bordetella.
Amenities & Policies
Required vaccinations: DAPPL, RV, Bordt
Policies & Details
Safety & Emergency
What Reviews Say
232 reviews analyzedWoodsdale Animal Hospital receives overwhelmingly positive reviews with 85% 5-star ratings. The practice is praised for exceptional compassionate care, thorough veterinarians (especially Dr. Soares and Dr. Smith), and dedicated staff who provide follow-up calls and personalized attention. Long-term customer loyalty is evident with many clients driving significant distances. However, there are serious red flags including multiple misdiagnosis allegations (primarily against Dr. Purcell), communication errors regarding deceased pets, and occasional billing disputes. The owner actively responds to reviews, maintaining a professional tone.
People love
Staff shoutouts
Worth noting
Misdiagnosis allegations - multiple reviews claim pets were misdiagnosed leading to worsening conditions or death
“This is the second animal of mine she has misdiagnosed and/or allowed to die unnecessarily. The latest was today Nov 10, 2021.”
Communication errors with deceased pets - wrong information given to owner about dog's status
“My dad took his sick dog here and was told 50/50 chance of survival. The next day he was told the dog had passed. Then he gets a message that they had mistakenly left him information on the wrong dog!”
Unauthorized work/billing without consent
“Did unauthorized work without calling me---I will not go back”
Rude staff behavior at front desk
“The receptionist was so rude. I'm happy I was on the phone and not in person.”
Billing transparency and surprise charges(4 mentions)
“I called to find out what he needed in order to board there I was told one thing but the morning I dropped him off I was told he also needed something else. So I had to pay another $30”
Wait times and scheduling delays(3 mentions)
“Called for a sick animal visit and was told it would be over a week before it could be seen.”
Staff rudeness (specific employees)(4 mentions)
“The employee who answered the phone was rude!! She shouldn't be answering the phone if She don't know how to communicate nicely with customers.”
At a Glance
Pricing
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