Woofs and Wags Pet Lodge

Dog death in facility (Lucy's case - multiple reviews mention)

“Days later Lucy died! Despite not wanting to take any ownership for the condition of our dog, they refunded the boarding fee which itself is an admission of guilt or wrongdoing...”

Kennel cough outbreaks - multiple dogs infected

“My dog definitely got kennel cough from here recently... They were nice when I called to check on my dog but the fact he got kennel cough is very upsetting.”

Dog injuries/bite wounds from other dogs

“When I got my dog back home after a 5 day trip, I could feel scabs under his fur... He was clearly bitten.”

Significant weight loss during boarding

“Our dog came back 20 pounds lighter and sick after a 9 day stay.”

Dogs returned with urine-stained fur/poor hygiene

“When I was able to get a good look at my fur baby his paws and high legs was stained with pee... the stain yellow soak in his fur did not come off.”

Open wounds on dogs not reported to owners

“If there were open wounds on the pet (not found until after we picked our dog up and not reported to us) that should be reported immediately.”

Kennel cough/illness after boarding(6 mentions)

“They both have kennel cough and have some type of virus. They are barely eating and they where perfectly healthy before boarding at this place.”

Poor communication/lack of updates(5 mentions)

“I called and requested pictures of course I never got them. The guy that answered the phone seem bothered by me calling.”

Weight loss/feeding concerns(4 mentions)

“When I got him back he was skin and bones. Even though he claimed to have been feeding him he didn't contact me once to tell me about his condition.”

Grooming issues (wrong cut, overcharging)(3 mentions)

“They said ok and that they would call before grooming to discuss. They only called to say he was done... he had a doodle cut. I asked what the charge was and they billed me $70.”

Dogs not taken out/neglect(3 mentions)

“I dont even look or smell like he was bathed/brushed since it apparently happened... hair was coming off of him in clumps”