You lucky Dogs Norwood

Reported recurring excessive thirst after daycare

“My dog has also comes home extremely thirsty every time.”

Reported dog discomfort and concern about staff response

“a 9 second video showing my dog who is clearly uncomfortable and seeking help from the humans”

Alleged staff phone use and inadequate supervision

“Every time I went there they were all On their phones except one guy with a beard”

Missed grooming appointment and delayed notification

“the groomer never showing up for appointment and staff not notifying him until 2.5 hours later”

Confrontational owner response to a negative review

“Nicole you did not have an appointment. . That was explained to you and you pulled a Karen. You were rude and threatening to the staff”

Communication and transparency(3 mentions)

“Poor communication and lack of transparency.”

Front-desk experience(3 mentions)

“I didn't feel the front desk was welcoming”

Staff phone use and perceived supervision(2 mentions)

“they were all On their phones”

No customer-viewable cameras(2 mentions)

“they do not have cameras to view dogs”

Limited visibility into the dog's day(2 mentions)

“I wish I could see more of what he does all day.”