Yuma Pet Hotel and Resort
1161 E 21st St A, Yuma, AZ 85364
Overview
Yuma Pet Hotel and Resort is a family-owned pet boarding and daycare facility in Yuma, Arizona offering dog and cat boarding, daycare, and grooming services. They emphasize safety-first care with indoor runs, large outdoor spaces, and an indoor pool for doggy daycare. The facility requires rabies, parvovirus, and bordetella vaccinations for dogs, and operates Monday through Sunday from 7am-12pm and 2pm-6pm.
Amenities & Policies
Required vaccinations: Rabies, Parvovirus, Bordetella, FVRCP
Policies & Details
Care & Play
Extras
What Reviews Say
132 reviews analyzedYuma Pet Hotel and Resort is highly valued for its affordability and cleanliness, with many customers praising the friendly staff and the facility's 'resort' feel. However, there is a significant divide in experiences, with several 'red flag' reviews citing poor communication, lost reservations, and instances of pets returning home soiled or injured. While many regulars are extremely satisfied, new customers should be aware of reported discrepancies between advertised amenities (like grass play areas) and the actual facility.
People love
Staff shoutouts
Worth noting
Safety/Injury incident
“called me the next day to tell me that she fell out of the bath... now that she is hurt..the bath just wasn't worth it at all.”
Neglect/Hygiene concerns
“I can not even explain how strong the smell was on her blanket and on my dog. My dog was not properly treated and was neglected.”
Medication/Feeding errors
“We explicitly instructed them NOT to give him kibble... When we picked him up, he was eating from a bowl of kibble.”
Lost or damaged belongings(4 mentions)
“harness was chewed through... they had no clue where they beds where... told us someone probably through the other one in the trash.”
Communication/Phone responsiveness(5 mentions)
“They never pick up the phone anymore or return calls. It's been two years trying to contact them.”
Discrepancy between online photos and reality(4 mentions)
“Does not look like any of the pictures online... there is no grass like the pictures show.”
Reservation errors(3 mentions)
“Booked 3 months in advanced for a large kennel... and they said they don't have the reservation.”
At a Glance
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