Yuppy Puppy

Alleged aggressive handling of dogs by staff member

“I have been watching the puppy cams for a couple months now and have noticed that one of the employees is very aggressive with some of the dogs.”

Dog death following grooming (disputed by owner)

“My girl had been dead after grooming, I have sufficient evidences, Yuppy Puppy just say 'none of business'.”

Dog got kennel cough while boarding

“Borded my dogs with them before and would NEVER use them again.”

Handler on phone, ignoring dogs, dog ate another dog's poop

“The handler in this group did not look up from his phone in the hour and 20 minutes that I was watching. He was ignoring the dogs and pushing them away when they tried to approach the handler. He did not efficiently clean up after the dogs when they went to the bathroom, leading to a dog eating another dogs poop.”

Communication about dog behavior issues(2 mentions)

“At no point were the shaking or snapping behaviors brought to me when interacting with staff.”

Grooming not following instructions

“There were explicit instructions and it was written down to not cut our dogs tail, and upon pickup we noticed the end of the tail was cut off with no explanation on why the groomer would do this.”

Staff recognition/memory of clients

“I now have to justify not only who I am, but my relationship to your business over 1 star.”