Zen Canine Club

Negative staff and owner interaction

“The new staff including the owner are very unkind, cold and unwelcoming .”

Reported threat of activity exclusion or isolation

“my dog would be removed from activities and kept isolated.”

Customer reports dissatisfaction after previously using the facility

“I’ve been taking my 8-month-old Goldendoodle to this daycare for a few months now.”

Walk-in grooming appointment and vaccination-record conflict

“you did not have a grooming appointment or call ahead.”

Communication and welcoming manner(2 mentions)

“The new staff including the owner are very unkind, cold and unwelcoming .”

Lack of flexibility around customer preferences

“A simple request turned into an uncomfortable and unnecessary situation.”

Handling of dog behavior and activity participation

“my dog would be removed from activities and kept isolated.”