2nd Home Pet Resort

Dogs returned in soiled/neglected condition (urine-soaked, feces-covered)

“He had a poop and pee all over his butt and on the sides of his legs no one cared to notice and no one cared to do anything about it”

Dogs sustaining injuries while at facility

“I noticed she had a gash on her right paw... they said nothing happened there”

Dogs contracting kennel cough at facility

“MY DOG CONTRACTED KENNEL COUGH FROM THIS FACILITY. WOULD NEVER RECOMMEND”

Dogs developing health issues (ear infections, rashes)

“My dog had TWO ear infections from the horrible cleaning they do I assume”

Dogs not fed as promised

“They were supposed to eat around noon. I arrived at 5 p.m. to find out they still had not been fed”

Decline in quality after ownership change

“I noticed change of ownership and it went down hill”

Dogs coming home dirty/soiled(3 mentions)

“My dog just turned 9 but he never in his life gone to bathroom on himself... I pick him up this last time he so soaking wet”

Lack of communication/photo updates(3 mentions)

“You used to get phone of your pet and report card can't tell you last time we got one”

Staff unavailable or unprofessional(2 mentions)

“Some of the staff there are so unprofessional”

Billing/pricing issues(2 mentions)

“We were quoted $55 for grooming; however, when he picked up our dog, the final total was $86”