PetSuites Gahanna

Dog attacked by another dog resulting in serious injury requiring staples

“My dog needed STAPLES put in her leg for a deep puncture wound she had, and on the opposite side, almost symmetrical to the other wound she lost LAYERS of her skin”

Chemical burn on dog's tongue from cleaning products

“my dog was horribly injured due to neglect and laziness, and she suffered a chemical burn on her tongue as a result of a staff member not properly wiping/rinsing the floor or other surface area of cleaning products”

Wrong medication given to dog - dosage dangerous for smaller dog

“they gave my other dog's medicine to that dog by mistake for several days. The dog they gave the wrong medicine to was a lot smaller than the other one so the dosage levels they gave her were very dangerous”

Dog returned with untreated injuries/blood without owner notification

“They will pay for your medical bills for your dog to shut you up, other than that NO ONE CARED, NO ONE TOOK RESPONSIBILITY”

Kennel cough contracted at facility

“by Tuesday his sneezing turned to coughing..and not just any kind of cough. It was deep and sounded painful for my dog. I soon got him into my vet and they confirmed it was kennel cough”

Communication failures - missing updates, photos, and report cards promised but not delivered(12 mentions)

“Pay for services such a 'Pawgress' reports they never come even though we are paying 10 extra dollars a day to get them”

Grooming not done as requested or incomplete(8 mentions)

“I specifically said MULTIPLE times to the groomer that I didn't want my dog to be shaved! When I got him back his whole entire body was shaved down”

Pets returned dirty or in unsanitary conditions(6 mentions)

“one of my dogs was filthy (covered in waste matted in her fur)”

Staff not following care instructions (medications, feeding schedules)(5 mentions)

“We sent our yellow lab with 3 medications that we instructed the staff to give her twice a day IN HER FOOD and it is very obvious that they did not do so”

Pricing surprises - final bill much higher than estimate(4 mentions)

“I was given an estimate of 530.00 for two dogs. When i picked them up my bill was over 900.00”