A-1 Boarding Kennels Ltd

Poor hygiene/neglect - dog left with feces stuck to bottom, raw and red

“When I picked them up Winston had dried feces stuck to his bottom, a lot of it. I had to cut it off and his bottom was raw and red.”

Feeding issues - dog not fed proper amounts

“When we returned home we noticed that our puppy wasn't fed half the food that he was supposed to be fed.”

Billing discrepancies - charged for extra days

“Then we were charged for 3 days when the dogs were only there for 2.”

Reservation cancellation with no empathy

“A-1 Boarding cancel the confirmed reservation for my dog and left me in an absolute bind because I had my flights based around their commitment.”

Limited hours for drop-off/pickup (closes 5pm, 7:30am drop-off)(3 mentions)

“The only down side would be that they close by 5. It makes it a little difficult for us to be able to grab them as we work 9-5.”

Grooming quality issues

“The groomer yesterday shaved his fur off to the skin on his chest.”

High prices

“Also, they prices are extremely high, nothing like ripping off the client.”