Ace Pet Resort
861 E Main St, Allen, TX 75002
Overview
ACE Pet Resort is a veterinarian-owned luxury pet resort in Allen, TX offering boarding, daycare, grooming, and training services. Founded in 2014 by Dr. Coffman as an extension of Allen Veterinary Hospital, they provide tiered boarding options (Basic, Premium, Luxury), a unique daycare program with manners training, and comprehensive grooming for all breed sizes. The facility features climate-controlled play areas, synthetic grass outdoor yards, a pool, and live webcam access for Luxury boarding guests.
Amenities & Policies
Required vaccinations: Rabies, Distemper/Parvo, Bordetella
Policies & Details
Hours & Billing
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
124 reviews analyzedAce Pet Resort presents a stark dichotomy: while many regular daycare and training clients praise the facility for its pool and the expertise of trainer Broderick, several boarding reviews report catastrophic failures. Serious allegations include medication neglect, feeding errors, and poor hygiene, with one extreme case involving the death of an elderly dog shortly after pickup. Potential clients should weigh the high praise for social play and training against significant red flags regarding medical oversight and communication during overnight stays.
People love
Staff shoutouts
Worth noting
Severe medical neglect and death
“We come back to poop and pee all over her and we have to take her to the emergency vet... UPDATE: our dog died”
Medication and feeding errors
“We even counted his medication and guess what they didn’t give him a single pill either… one bag was entirely empty, and the other bag was entirely full.”
Unreported injuries/infections
“Our dog came back with several unmentioned scratches and puncture wounds, one was actively bleeding... contracted a bacterial infection.”
Poor communication/No callbacks(5 mentions)
“She said she would call no later than Wednesday to make it right. It’s now Saturday and I followed up on Wednesday and didn’t get a callback.”
Unpleasant odor/Lack of cleanliness(4 mentions)
“Upon walking in it smells horrendous compared to other places.”
Cat boarding conditions(3 mentions)
“Very disappointed with cat area. It was very small, dirty and smelly.”
At a Glance
Pricing
Boarding
$40–$70/night
Daycare
$18–$30/day
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