Albany Pet Hotel

Kennel Cough (Canine Cough) outbreaks

“Both of our dogs came back absolutely filthy and with kennel cough... paid $400 for inadequate basic care and significant bronchial infections.”

Escaped pet from enclosure

“I only got an update that my cat figured out the latches and got out... Ensuring animals are in their kennels/condos is literally your job.”

Medication errors

“They kicked me out because they forgot to give my dog his medication for 4 days and I dared to ask for a refund.”

Kennel Cough(6 mentions)

“The last 2 times I've boarded my dogs here they have come home with kennel cough. Despite being vaccinated.”

Afternoon pick-up fees(3 mentions)

“Why is there a 15$ charge of you pick your pet up after 12pm if you aren’t open until 3?”

Difficulty reaching by phone(3 mentions)

“Great place but they NEVER answer their phone. I’ve been calling for an hour trying to see if they have room.”