Alcala Country Pet Resort

Lack of overnight supervision leading to injury/illness

“My dog had an upset stomach... and was left alone for 6 hours at night... developed a severe skin infection and lesions as a result of being stuck in his own filth.”

Dehydration and disorientation upon pickup

“He was dehydrated and disoriented. Once we got home he immediately ran to the water bowl and drank the whole bowl in one sitting.”

Pricing and Billing Policy(2 mentions)

“I find the rates very very high, and it's painful to pay for two days of boarding when we technically stay over a single night.”

Restricted access to kennel areas(2 mentions)

“I was not allowed to see the kennel my dog was going to stay in... 'It was never a good time to see the kennels.'”

Last-minute boarding cancellations

“Giving the go-ahead for boarding six days before only to rescind it with only two days to go is absolutely unacceptable.”