All Star K9

Dog returned in unsanitary condition (smelling of urine/feces)

“When I went to pick up my dog he smelt disgusting like he had been sitting in his own urine and feces”

Owner screamed at customers on phone

“The owner the proceeded to call my mother and scream at the top of his lungs that he doesn't like to be contacted about the boarded dogs he has”

Dogs kept in back room with no visibility

“They have the dogs in a back room nobody's allowed to see. So the dogs living conditions for the time being is mysterious”

Communication failures - not returning calls/ghosted customers

“I later reached out to Jason to explain my frustration just simply asking for a small refund back for the troubles that happened and he completely ghosted me”

Training effectiveness concerns - dog behavior worsened after training

“I then got him home where he started using the bathroom in the house, getting up on my counter, and his listening got 1000 times worse”

Communication and follow-up issues(5 mentions)

“We reached back out for help and after 2 weeks of trying to set something up and getting asked to reschedule multiple times we were only offered 15 minutes of his time”

Facility cleanliness concerns(3 mentions)

“On top of that it looks nothing like the pictures it is extremely filthy and cluttered”

Value/cost concerns(3 mentions)

“I ended up picking him up a day early but still got charged for the complete week plus charged for extras”