Hagerstown facilities
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Pets Vacationland

10138 Garis Shop Rd, Hagerstown, MD 21740

4.0
45 Google reviews
Outdoor yardPool / water playGroomingClimate controlled

Overview

Pets Vacationland is a family-owned pet boarding kennel in Hagerstown, MD operating since the late 1950s. The facility offers large indoor-outdoor runs that are climate-controlled, with additional services including playtime, pool-time, walks, and bathing. They require current vaccinations for dogs (Rabies, Parvovirus/Distemper, Bordetella) and cats (Rabies, Feline Distemper).

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Parvovirus/Distemper, Bordetella for dogs, Feline Distemper for cats

Policies & Details

Care & Play

Solo play
Feeding policy:House food available

Extras

Owner operated

What Reviews Say

45 reviews analyzed

Pets Vacationland is a long-standing, family-owned facility praised for its affordability and friendly, long-term staff. While many loyal customers have used the service for over a decade, there is a significant recurring issue regarding sanitation, with multiple reports of dogs returning home smelling strongly of urine. The facility appears to be a budget-friendly option, but potential clients should weigh the low costs against recent complaints regarding cleanliness and grooming execution.

Value
4.8
Staff
4.5
Drop-off / pickup
4.0
Dog happiness
3.8
Communication
3.5
Facility
3.2
Safety
3.0
Cleanliness
2.8

People love

Affordability and Value(6)Friendly and Personable Staff(10)Nature Walks/Activities(2)

Staff shoutouts

MeganAmandaKarenScott

Worth noting

Sanitation and hygiene concerns (urine/feces odor)

“We found her stinking of urine and her bed was soaked, too. This was a dog that never had accidents.”

Health concerns (Kennel Cough)

“When I picked my dog up he was coughing and wheezing terribly... he has kennel cough.”

Strong urine/feces odor on pets upon pickup(5 mentions)

“My pet had a very strong, strong odor of urine. I had to give home several baths to get rid of the strong odor.”

Grooming/Bath services not performed or poor quality(3 mentions)

“when we request for them to give him a bath, they never do, and say something like 'oh, he tried to bite us'.”

Owner replies to 8% of reviewsdefensive tone11 repeat customers

At a Glance

Google rating
4.0/ 5
Review score
3.7/ 5
Amenities4 of 14
Reviews45
Repeat customersNumber of reviews that mention returning or being a regular customer.11

Pricing

Contact facility for pricing

Contact

Visit Website+1 301-797-4147Get directions to 10138 Garis Shop Rd, Hagerstown, MD 21740

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