American Pet Resort & Spa

Grooming injuries - cuts and razor burn on dog's skin

“She had several areas on her tail where the razer cut into her skin. On her belly looked like red razor burn which after a few days scabbed over and eventually fell off.”

Nail trimming injuries causing bleeding

“There are blood stains around almost every nail which means she was bleeding when they were cutting them because they were cutting them too short.”

Dogs developing eye infections after grooming/boarding

“Both my dogs came home with eye infections. They have thick yellow discharge and they can't keep their eyes open.”

Potential sanitation concerns

“They must not have good sanitation practices.”

Staffing concerns - children handling aggressive dogs

“I don't think little kids should be drying dogs…especially if they're aggressive!”

Grooming quality inconsistency(3 mentions)

“This was the worst grooming my dog as ever had. The haircut was uneven and too short.”

Communication issues / unresponsiveness(2 mentions)

“They answered and were very unresponsive, couldn't understand them when they DID speak to me. Not welcoming, like my call was unwanted.”

Service delays / forgotten services(2 mentions)

“When I got a call to pick up my dogs, I arrived an hour after the call and I still had to wait for one of my dogs to get her fur trimmed because they forgot to finish her grooming services.”

Long wait times / poor time management

“Never got my dogs back. Going on 6 hours + had to actually go down there and make them give me my dogs back.”