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Animal Hospital of Rowlett

Name: Animal Hospital of Rowlett
Address: 9501 Lakeview Pkwy, Rowlett, TX 75088, Rowlett, TX, 75088, US
Telephone: +1 972-412-0101

9501 Lakeview Pkwy, Rowlett, TX 75088

4.7

415 Google reviews

GroomingOnline booking

Overview

Animal Hospital of Rowlett is a full-service AAHA-accredited veterinary clinic that also offers dog boarding, cat boarding in luxury feline suites, and dog daycare services. The facility features separate boarding areas for cats with ocean or bird feeder views and classical music, and provides dog grooming services. They offer online appointment scheduling and are open extended hours Monday through Friday and Saturday.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Policies & Details

Care & Play

Group play

Daily updates

Safety & Emergency

Emergency vet protocol:On site

Emergency vet cost:Owner

What Reviews Say

415 reviews analyzed

The facility is highly regarded for its specialized 'Fear-Free' and cat-friendly environment, featuring separate entrances and calming exam rooms. While the medical staff is praised for expertise and compassion, especially during end-of-life care, there are recurring frustrations regarding long wait times and perceived upselling of diagnostic tests. Management is exceptionally active in responding to feedback, often providing detailed medical context or offering direct resolutions to complaints.

Facility

4.9

Cleanliness

4.8

Staff

4.7

Dog happiness

4.6

Safety

4.5

Communication

4.2

Value

3.8

Drop-off / pickup

3.5

People love

Cat-Friendly Environment(15)Compassionate End-of-Life Care(12)Fear-Free Approach(9)

Staff shoutouts

Hurley(18 mentions)Carter(15 mentions)Downes(12 mentions)Wawak(10 mentions)Christen(8 mentions)Clary(9 mentions)

Worth noting

Emergency Triage/Refusal

“THEY TURNED US AWAY BECAUSE THEY HAD SPAY AND NEUTER CLINIC. This was an emergency... our 3 year old Dane passes away before we got to emergency vet.”

Lost Property

“In addition, they could not find her leash or collar and said they would call me when they found it. They still have not found it.”

Wait Times(5 mentions)

“I love this vet, but the wait time is so brutal... I wait AT LEAST 30 minutes whenever I go.”

Pricing/Upselling(8 mentions)

“They will talk you into tests you don't need just to run up the bill.”

Front Desk Communication(4 mentions)

“Kind of frustrated with the front desk they’re very dismissive and just have a it is what it is attitude.”

Owner replies to 98% of reviewsAvg response: 2dprofessional tone24 repeat customers

At a Glance

Google rating

4.7/ 5

Review score

4.4/ 5

Amenities2 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.24

Pricing

Contact facility for pricing

Contact

Visit Website +1 972-412-0101 9501 Lakeview Pkwy, Rowlett, TX 75088

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