Animal Inn of New Port Richey

Dog mauling/death incident at facility

“While my dog came home alive, unlike the couple picking up in front of me who's dog had been mauled during its and had to be put down!”

Abuse allegation - dog left in sun with no water, chain wrapped around neck

“My be dog was be in the sun for hours no water she was abused when they brought to me her number chain was wrapped around twisted around her neck to the next point she had be a hard time breathing”

Dog contracted serious illness after boarding

“She was so ill we were worried she wouldn't make it until the vet opened. She was so sick the vet was extremely worried.”

Facility transparency issues - customers denied full facility tours

“I find it very concerning that they don't let me check out where my dogs were staying.”

Pricing deception - undisclosed fees and charges

“I was told $14/ day ($16/ day if they walk her)... I arrive at 4 pm and I'm charged for 5 days, not 4 because it was 'after 12:00 pm' which I was not told about. They also added $2 per day extra since she is over 25 pounds. I was never told about that either.”

Communication/phone responsiveness(5 mentions)

“After booking our dog for another stay for 10/4, I attempted to call several times to confirm. No calls back.”

Facility transparency/tour restrictions(4 mentions)

“We could only see where cats stayed, and had no idea where they treated the dog.”

Unexpected charges/pricing issues(3 mentions)

“They also added $2 per day extra since she is over 25 pounds. I was never told about that either.”

Dog health issues after stay(3 mentions)

“When we got our lab home she was coughing and stayed that way 2 days before it cleared up.”

Grooming dissatisfaction(2 mentions)

“He came back with his hair practically shaved, his eyes extra trimmed giving him and especially poodle appearance.”