Animal Inn Pet Boarding Kennel

Dog died while in facility's care - multiple incidents reported

“Our 6 year old German shepherd mix had passed away... The animal inn claims to have no footage of the kennels so we are not able to look at the footage of our dog before his passing.”

Dog returned with injuries (broken leg, eye damage)

“I dropped off my happy dog for a week and got back a broken dog right rear leg he couldn't walk on it right eye all messed up.”

Dogs not properly cared for - special needs ignored

“Both dogs came out shaking and acting extremely fearful. They were not using what was provided to help get our dog around.”

Dogs losing significant weight during stays

“Upon pickup, our dog LOST 2 LBS!! He's already a little dog, so 2 lbs is A LOT for him! He is sooo SKINNY, YOU CAN SEE HIS RIBS AND SPINE!!”

Dogs left on cold concrete without bedding

“no blankets until they are about to leave, so fur babies are on cold concrete all day long.”

Communication issues - not returning calls, lack of updates(4 mentions)

“Called and never got a response...”

Staff turnover/booking errors(2 mentions)

“the young lady who took the reservation no longer worked there. It seemed there had been because the previous baby with the same name, but not the same weight.”

Strict/unreasonable policies(3 mentions)

“They are the WORST! Please don't go there!! (regarding shot record requirements)”

Items not used/treats not given to dogs(2 mentions)

“the treats we sent with the dogs were never given to them.”