Arctic Tails
1601 E 84th Ave #107, Anchorage, AK 99507
Amenities & Policies
Max capacity: 40 dogs
Required vaccinations: Rabies, Distemper/Parvo, Bordetella, flea, tick, lice prevention
Policies & Details
Hours & Billing
Care & Play
Safety & Emergency
What Reviews Say
24 reviews analyzedArctic Tails receives predominantly positive reviews praising caring staff, dog happiness, structured activities, cleanliness, and individual attention. A small number of serious complaints describe dog identification/release failures, an injury during evaluation and lack of follow-up, an undisclosed attack and kennel cough, and concerns about professionalism and staff retention. Owner responses are present on 7 of 24 reviews, generally brief and warm, with one substantive response addressing scheduling feedback.
People love
Staff shoutouts
Worth noting
Serious dog identification and release failure at pickup
“When I went to pick up my black lab, I was offered a different dog. 3 times.”
Potentially severe consequences from misidentification and unauthorized release
“The idea that my dog could have received medical treatment for a different animal, run away, gotten into an accident, bit the other person or any number of other incidents makes me very upset.”
Attack or injury allegedly not disclosed to owner
“My dog was attacked here and they didnt tell us she was attacked until we found a open wound on the top of her head.”
Dog sustained an injury during evaluation requiring veterinary care
“Over night we realized that there was a second deep puncture in her forehead.”
Alleged unprofessional owner communication
“Owner, if he is in fact the owner, responds to inquires, calls/texts in a very unprofessional manner.”
Reported illness acquired during stay
“She also got kennel cough while she was there.”
Accidental transfer of dog to another owner
“I was told they had accidentally given him to another owner.”
injury or attack reporting(2 mentions)
“My dog was attacked here and they didnt tell us she was attacked until we found a open wound on the top of her head.”
staffing and professionalism concerns(2 mentions)
“Staff and staff retention is quite horrible honestly.”
dog identification and pickup safety
“When I went to pick up my black lab, I was offered a different dog. 3 times.”
injury during evaluation
“The bite seemed superficial enough but my wife brought her home with intention of bring her back the next day. Over night we realized that there was a second deep puncture in her forehead.”
illness exposure
“She also got kennel cough while she was there.”
weekend hours and boarding inconvenience
“the only downside is that they are closed most of the day Saturday and all day Sunday, so we tend to have to board him for an extra night or two due to those schedule constraints.”
price
“Arctic tails is pricey, but I always get good service”
At a Glance
Max capacity
40 dogs
Pricing
Boarding
$65–$85/night
Daycare
$45–$60/day
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