Ashcroft Pet Resort

Dog deaths during boarding - two dogs (BuddyBoy and Trixie) died while boarded; one from wound that became necrotic, one from sepsis

“The negligence of Ashcroft directly led to the death of both of our dogs... BuddyBoy sustained a deep wound to his carpus... Trixie was visually skeletal when we picked her up. She had lost 1/3 of her body weight... We had to say goodbye to little Trix as well.”

Kennel cough outbreaks - multiple dogs contracting kennel cough at facility

“My 2 dogs contracted kennel cough last year... Please do something about the stench. Some bleach will do wonders with the smell. Also don't let sick dogs come into the facility.”

Pressure wounds/injuries during boarding

“Ashcroft did not use the bed which resulted in my dog developing pressure wounds on all of her legs”

Severe malnutrition - dog returned skeletal after boarding

“One of my dogs came back extremely skinny and malnourished. He lost almost 10 pounds or more over the time that he was boarded. His ribs are sticking out”

Burns on dog paws from hot outdoor surfaces

“They also claimed the cuts were from the kennels because he's so big... When I asked about the burns on his feet they said 'yeah the rocks get really hot in the summer and it's common.'”

Dog escaped from facility overnight with no security/cameras

“My pup had chewed through the fence, broken into the feed room and jumped a number of 6 foot fences to get out of the facility... There was no video just pictures of damage.”

Kennel cough outbreaks(7 mentions)

“She has had kennel cough 3 different times from them since May which then led to pneumonia and bronchitis”

Pricing transparency and extra fees(5 mentions)

“It does seem that- though prices are consistent with what they have been for years- the dogs don't get as much exercise and play time for free, like they used to”

Communication/organizational errors(4 mentions)

“Sometimes details get lost or not read even when put in the pet's record... I don't have confidence those details are always attended to”

Medication administration errors(2 mentions)

“Unsafe medication administration procedures and lack of medication related training/documentation workflows”

Inconsistent grooming quality(3 mentions)

“Our one dog had multiple spots that were missed and uneven on her cut”